At Uolo, we warrant our products to free of workmanship and manufacturing defects up to 1 year from the date of purchase with valid proof of purchase when sold through our website, and authorized retailers.
This limited 1-year warranty does not cover misuse, accident, abuse, or failure due to installation, normal wear and tear. This warranty does not apply to any non- Uolo product used in connection with this product. Please note that replacement products do not extend the original warranty period.
Please allow 1-5 business days to process and approve your request. Once your claim is approved, we will send you further information. For some selected products; we may ask our customer to return the defective product back via a prepaid shipping label attached with our responded email. Failure to comply may result in termination of warranty.
If we ask you to send back the defective product, you will be provided with an RMA (Return Merchandise Authorization) number. Please mark this number on the returning package. Uolo will not accept returns without the RMA number.
Have more questions about the return process? Please Check out the FAQ’s.
Uolo Shield Replacement Program
We’ve got you covered for a full year from the date of purchase of your original Uolo Shield Tempered Glass screen protector. If you made a mistake on the installation, or the shield is damaged or cracked while saving your smartphone screen, you can get a same Uolo Shield replacement from us at up to 50% off the regular retail cost (Discount level may vary on the models) through our online store. This low cost Uolo Shield Replacement Program is developed to take care of those who have purchased any Uolo Shield product from our website or authorized retailers. Please note this fee you pay with the discount through our website is to cover our handling and shipping cost. Start a warranty claim while indicating it’s for Uolo Shield Replacement Program; we will send you more information on how to purchase your replacement shield with the discount. *** Program valid only for warranty claims in Canada while supplies last. ***
Warranty Claim Process
To start a warranty claim, please complete and submit the below RMA Form: